Policyholder FAQs

Policyholder FAQs


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Why do I need an independent agent to write my policy?
MSIG is a strong supporter of the Independent Agency System. To give our policyholders and prospective policyholders prompt, personalized, community-based service, we've carefully selected a group of independent agents to represent MSIG in the states we serve. They know our products inside and out, possess deep technical knowledge, and uphold our commitment to service and standing behind our policyholders always.

How do I get an insurance quote from MSIG?
Please contact the MSIG independent insurance agent in your area for a customized commercial insurance quote. Click here to find an agent near you.

Where can I get more information on the commercial insurance products you offer?
The types of policies we offer are listed under Business Insurance. For more information about our policies and customizing them for your business, please call the MSIG independent agent in your area.

How do I make changes to my MSIG insurance coverage?
Please contact your MSIG independent agent to make changes to your policy. Click here for a list of agents.

I have a question about my coverage. Who can I call?
Your MSIG independent agent can answer all your coverage questions.

I have a question about my bill. Who can I call?
Please contact Customer Service at 1-800-764-1400 or customerservice@msig-nm.com. They can also help you change your billing options.

Where can I get a copy of my policy?
Contact your independent agent or email us at underwriting@msig-nm.com.

How do I submit a claim to MSIG?
Please contact your independent agent or notify MSIG at claims@msig-nm.com, fax 505-247-8540, or call us at 1-800-764-1400.